Refund Policy

This Refund Policy clearly defines the standardized refund rules, eligibility criteria, and processing procedures for all orders placed on our official website. It is formulated to protect the legitimate rights and interests of every customer and ensure transparent, fair, and efficient after-sales refund services. This policy applies to all tactical backpacks, weight-bearing training accessories, all-terrain training footwear, outdoor and training apparel sold on our platform.

We support customer returns and refund applications within 60 days from the date customers receive the ordered products. All eligible, unused, and intact products purchased from our store can apply for a refund in compliance with the rules specified in this policy. There are no hidden thresholds for qualified refund applications, and we adhere to customer-oriented service principles for every valid request.

To qualify for a full refund, all returned items must remain in original, unused, and undamaged condition. Products must retain their original packaging, labels, accessories, and complete product attachments. Any damage, wear, modification, or missing original accessories caused by personal use, improper operation, or artificial damage will result in ineligible refund applications. We strictly verify the condition of returned goods to ensure standardized refund processing.

Once we receive and complete a comprehensive inspection of your returned items and confirm that the products fully meet the return and refund standards, we will formally initiate the refund procedure. All eligible refunds will be fully processed and credited back to your original payment method within 5 to 10 working days. The entire refund process follows unified standardized procedures to ensure timeliness and accuracy.

All products in our store enjoy full free shipping with no delivery fees for any order. For eligible return and refund orders, we will not deduct any shipping fees or additional service fees from your refund amount. Customers only need to handle the return delivery of the goods by themselves, and our platform bears no extra charge for order refunds.

All order transactions and refund settlements on our website adopt USD (United States Dollar) as the only unified currency. All refund amounts will be calculated and returned in USD according to the actual payment amount of your original order, with no currency conversion fees or hidden deductions.

The following situations are not covered by our refund service: products exceeding the 60-day refund application period; artificially damaged, worn, or modified products; products missing original packaging, labels, or supporting accessories; products damaged due to improper storage, use, or external force; and any invalid return applications that do not comply with our product return specifications.

If you have any questions about refund eligibility, processing progress, return specifications, or other related inquiries, please contact our customer service team through the Contact Us page on our official website. All official contact channels are displayed on the Contact Us page, and our professional support team will provide you with accurate and timely assistance.